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The Boston Globe has ranked Forrester Research as one of the "Top 100
Places to Work," and, in 2012, for the 15th consecutive year, Forrester
was ranked in its "Best of Massachusetts Businesses." Forrester has
research centers and sales offices in more than 25 cities
internationally, spanning six continents. Forrester works with
professionals in 17 key roles within IT, marketing and strategy, and
tech industry at major companies providing proprietary research,
consumer insight, consulting, events, and peer-to-peer executive
programs.
Global business leaders worldwide rely on Forrester for comprehensive,
independent analysis that aligns with their organizations' initiatives,
guides their decisions, and increases their business impact to make them
more successful every day. As part of our global sales team, you'll
work with some of the world's top technology companies and
thought-leading analysts to plan an agenda based on our clients' top
objectives and challenges — including cloud computing; business process
management; and the integration of social media, mobile, and other
emerging technologies.
Job Title: Senior Analyst/Analyst, Serving Infrastructure &
Operations Professionals, Focusing On Data Center Services And
Operations, Server And Storage Platforms, Virtualization, And IT Service
Management
Location: New Delhi
Job description:
Senior Analysts/Analysts conduct innovative research and deliver advice
through written reports, consulting, client inquiries, and speeches. As
a part of Forrester’s infrastructure and operations (I&O) research
team in Asia Pacific, this Senior Analyst/Analyst serves professionals
who are responsible for the success of their firm’s I&O strategies
across the region.
The successful candidate writes to, presents to, and advises
Infrastructure & Operations Professionals and other IT and business
decision-makers about Forrester’s research into IT operations. This
includes help with people, process, and technology advice for data
center transformation and private cloud enablement, server and storage
platform selection, virtualization strategies, and broader IT service
management strategies. Moreover, the candidate is expected to advise
senior I&O leaders on a series of IT operations and service
management trends, such as how to help extend asset management to
virtual infrastructure, how to implement self-service portals as part of
a service desk strategy, and how to integrate service desk with
outsourced and cloud computing environments.
Candidates need a strong understanding of the business and technology
issues facing these executives today and an appetite for conducting and
writing research to stay abreast of the issues.
Responsibilities:
Senior Analysts/Analysts work as part of a small high-performance team
and collaborate with others in all aspects of the job. They are expected
to:
• Develop a
deep understanding of what Forrester clients require to be successful
as Infrastructure & Operations Professionals.
• Conduct
research into key aspects of the responsibilities of Infrastructure
& Operations Professionals, including IT operations skill sets,
organizational trends, and IT service management architecture and
operations strategies.
• Help
define the future of the I&O landscape by painting an accurate,
forward-looking view and predicting the effect of new technologies and
strategies. They also help clients identify which technologies matter
and the steps to take today to drive economic value.
• Write
four long research documents per year that convey new ideas in a rich
business context. These reports typically: 1) introduce new thinking
about successful business and technology strategies and best and next
practices; 2) present strategic organization and technology
implementation plans; 3) compare new technologies or services and their
potential to help clients solve their business challenges (e.g., via a
Forrester Wave™); or 4) quantify the return on investment for new
business technology investments.
• Create
forward-thinking content for all of our I&O clients in a variety of
formats, such as traditional Forrester documents, social media streams
like blogging, interactive tools, and templates.
• Collaborate
with the Forrester Leadership Boards Infrastructure & Operations
Council team to contribute to the design and facilitation of member
meetings and conference calls with the membership.
• Write
eight short research documents/blog posts per year on I&O
technologies, industry events, and/or competitive market dynamics.
• Consult
with clients to apply Forrester’s research in the context of their
specific business environment and help solve their problems through
inquiry and advisory.
• Present at Forrester-sponsored and industry-related events, and deliver client webinars.
• Establish
an industry presence as an influential speaker and thinker; build
relationships with senior Infrastructure & Operations Professionals,
as well as with the technology vendors that serve them and the
journalists who cover the sector; and participate in vendor briefings
and field press inquiries as necessary.
• Embrace social tools as part of the core job.
Requirements:
Forrester is looking for people who are inspired and inspiring. Our
product is our intellectual capital, so we welcome and reward
intellectual excellence, curiosity, and sophisticated thinking and look
for:
• Proven experience in infrastructure and operations; candidates typically have formulated strategy and implemented programs.
• A strong record of academic achievement: B.A. or B.S. minimum, MBA or M.S. preferred.
• Deep
intellectual curiosity about the effect of technology on the business
landscape; solid business instincts and a practical understanding of
what makes companies tick and how Infrastructure & Operations
Professionals operate; and a creative view of markets, technologies, and
attitudes combined with a fascination with the future.
• Superior
listening, critical thinking, and writing skills, as well as memorable
presentation skills. Senior Analysts/Analysts are expected to take
complex, disparate ideas and distill them into simple, provocative
concepts and be willing to take a stand on vendors and outcomes.
• The ability to travel 30% to 50% of the time.
Forrester Research is an equal opportunity employer and is committed to
providing a work environment that is free from all forms of
discrimination, including sexual harassment.
Data Protection
The information provided by you in this application will be used for
the purposes of recruitment and, for successful applicants only, for
personnel administration and management purposes and to comply with the
employer’s obligations regarding the retention of employee records. If
your application is unsuccessful, Forrester Research, Inc., its
subsidiaries, affiliates, and/or service providers (collectively
“Forrester”) will retain your personal information on secure file solely
to consider you for future recruitment opportunities.
By submitting your resume/CV, you consent to Forrester’s retention of
the information provided on a secure file for personnel administration
and management purposes and/or in order to consider you for future
employment opportunities and to the transfer of the information provided
to:
Forrester’s offices in the US and other countries outside the European Economic Area; and
Service providers engaged by Forrester for the purposes of processing
applications for employment who may be located outside the European
Economic Area.
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