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The Boston Globe has ranked Forrester Research as one of the "Top 100
Places to Work," and, in 2012, for the 15th consecutive year, Forrester
was ranked in its "Best of Massachusetts Businesses." Forrester has
research centers and sales offices in more than 25 cities
internationally, spanning six continents. Forrester works with
professionals in 17 key roles within IT, marketing and strategy, and
tech industry at major companies providing proprietary research,
consumer insight, consulting, events, and peer-to-peer executive
programs.
Global business leaders worldwide rely on Forrester for comprehensive,
independent analysis that aligns with their organizations' initiatives,
guides their decisions, and increases their business impact to make them
more successful every day. As part of our global sales team, you'll
work with some of the world's top technology companies and
thought-leading analysts to plan an agenda based on our clients' top
objectives and challenges — including cloud computing; business process
management; and the integration of social media, mobile, and other
emerging technologies.
Job Title: Data Operations Specialist, Serving Vendor Strategy Professionals
Location: New Delhi
Description:
The Data Operations Specialist (DOS) is a critical member of
Forrester’s Forrsights B2B data team. As a team member specializing in
survey data collection and analysis, the DOS manages online surveys,
including programming, testing, quality monitoring, data cleaning, and
deliverable creation. The DOS is also responsible for survey project
management, which involves timeline management, coordinating outside
vendors, and working with content experts to draft questionnaires.
The role involves supporting internal teams by managing the design,
programming, fielding, and deliverable creation for B2B online and
telephonic surveys. The candidate must be an excellent communicator and
comfortable working with a geographically dispersed team. We are seeking
team members who are detail-focused and able to manage projects under
time-critical business deadlines. The ideal candidate has prior
experience in managing survey data, statistical training, and hands-on
experience with software tools such as Excel, SPSS, and survey
programming tools such as Qualtrics.
Responsibilities:
• Program online surveys of moderate complexity (including branching logic) using tools like Qualtrics.
• Test and monitor surveys prior to and during fielding to ensure the highest standards of data quality.
• Clean data files in Excel and SPSS, create high-quality data deliverables in Excel (such as banner tables) and PowerPoint.
• Manage outside vendors providing sample telephonic survey services and/or programming services.
• Listen to call recordings to cross-check data in Excel/SPSS.
Requirements:
Forrester is looking for people who are inspired and inspiring. Our
product is our intellectual capital, so we welcome and reward
intellectual excellence, curiosity, and sophisticated thinking and look
for:
• Proven
experience in data quality control and analysis, as well as knowledge of
Excel and SPSS; experience in market research or the technology field
is preferred.
• Experience
with Qualtrics or similar survey programming tool; ability to program
surveys of moderate complexity; experience with Java programming is a
plus.
• Familiarity with online survey questionnaire design (preferred).
• Experience charting data in PowerPoint format.
• Close attention to detail and high personal standards for quality and thoroughness.
• Superior communication skills via phone and email.
• The ability to work with a team under tight deadlines and to handle multiple tasks.
• The ability to work independently without needing day-to-day supervision.
• A track record of academic achievement; a B.A./B.S. degree as a minimum; coursework in statistics is required.
• Someone who is self-motivated, detail-oriented, and highly organized.
Forrester Research is an equal opportunity employer and is committed to
providing a work environment that is free from all forms of
discrimination, including sexual harassment.
Data Protection
The information provided by you in this application will be used for
the purposes of recruitment and, for successful applicants only, for
personnel administration and management purposes and to comply with the
employer’s obligations regarding the retention of employee records. If
your application is unsuccessful, Forrester Research, Inc., its
subsidiaries, affiliates, and/or service providers (collectively
“Forrester”) will retain your personal information on secure file solely
to consider you for future recruitment opportunities.
By submitting your resume/CV, you consent to Forrester’s retention of
the information provided on a secure file for personnel administration
and management purposes and/or in order to consider you for future
employment opportunities and to the transfer of the information provided
to:
Forrester’s offices in the US and other countries outside the European Economic Area; and
Service providers engaged by Forrester for the purposes of processing
applications for employment who may be located outside the European
Economic Area.
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