Principal Analyst, Singapore: Join one of the most influential research and advisory firms in the world. Are you insatiably curious about
technology and its impact on business? Do you love the intellectual challenge
of engaging with passionate colleagues and inspiring clients?
Do your friends describe you as:
• Forward-thinking?
• Driven?
• Collaborative?
• Forward-thinking?
• Driven?
• Collaborative?
Principal Analyst, Serving Customer Experience
Professionals
Singapore
Singapore
Here’s What You’ll Do:
Job Description:
A global research and advisory firm, Forrester
serves professionals in 13 key roles across three distinct client segments. Our
clients face progressively complex business and technology decisions every day.
To help them understand, strategize, and act upon opportunities brought by
change, Forrester provides proprietary research, consumer and business data,
custom consulting, events and online communities, and peer-to-peer executive
programs. We guide leaders in the business technology, marketing and strategy,
and technology industry through independent fact-based insight, ensuring their
business success today and tomorrow.
Forrester Research is seeking a Principal
Analyst to help executive-level clients address customer experience challenges.
This person will serve as a thought leader on topics ranging from how to
measure the financial value of customer experience initiatives to how to
implement a customer experience transformation program.
Our ideal candidate has experience developing customer-led organizations or leading customer experience transformation programs. He or she must be able to inspire clients with forward-looking examples and best practices for improving customer experiences.
Our ideal candidate has experience developing customer-led organizations or leading customer experience transformation programs. He or she must be able to inspire clients with forward-looking examples and best practices for improving customer experiences.
This person will provide thought leadership and
best practices to our executive-level clients through published research
reports, one-on-one advisory sessions, consulting projects, and speeches. He or
she will serve as a thought leader to executives in a broad range of
industries, including the healthcare, financial services, consumer products,
and retail industries.
Job Responsibilities:
The Principal Analyst works as part of a small
high-performance team within our customer experience practice and collaborates
with others in all aspects of the job. Responsibilities include:
• Develop a deep understanding of our
executive-level customer experience clients and the key challenges they face.
• Conduct primary research and synthesize data on topics such as how to design breakthrough interactions, how to quantify the value of these interactions, and how to implement enterprisewide customer experience transformation initiatives.
• Help our clients anticipate how customer experience will evolve over the next five years and how they can capitalize on these expected changes.
• Write up to 12 in-depth research documents per year that address the issues that are top-of-mind with our target clients.
• Provide telephone and email responses to inquiries placed by Forrester clients.
• Serve as an advisor and consultant to our clients by applying Forrester’s syndicated research on customer experience topics to the specific issues facing their organizations.
• Present at Forrester-sponsored and industry-related events, and deliver client webinars.
• Develop a strong online presence through usage of social media tools.
• Provide business development support via telephone and face-to-face meetings with Forrester prospects as arranged by Forrester’s sales teams.
• Conduct primary research and synthesize data on topics such as how to design breakthrough interactions, how to quantify the value of these interactions, and how to implement enterprisewide customer experience transformation initiatives.
• Help our clients anticipate how customer experience will evolve over the next five years and how they can capitalize on these expected changes.
• Write up to 12 in-depth research documents per year that address the issues that are top-of-mind with our target clients.
• Provide telephone and email responses to inquiries placed by Forrester clients.
• Serve as an advisor and consultant to our clients by applying Forrester’s syndicated research on customer experience topics to the specific issues facing their organizations.
• Present at Forrester-sponsored and industry-related events, and deliver client webinars.
• Develop a strong online presence through usage of social media tools.
• Provide business development support via telephone and face-to-face meetings with Forrester prospects as arranged by Forrester’s sales teams.
Here’s What You’ll Bring To The Table:
Job Requirements:
Forrester is looking for people who are inspired
and inspiring. Our product is our intellectual capital, so we welcome and
reward intellectual excellence, curiosity, and sophisticated thinking and look
for:
• A minimum of 10 years of experience as a
practitioner or consultant in strategy, marketing, or a related field.
• Experience with customer experience issues and challenges.
• A strong record of academic achievement: B.A. or B.S. minimum, MBA or M.S. preferred.
• Superior analytical, writing, and presentation skills.
• The ability to travel 30% to 50% of the time.
• Experience with customer experience issues and challenges.
• A strong record of academic achievement: B.A. or B.S. minimum, MBA or M.S. preferred.
• Superior analytical, writing, and presentation skills.
• The ability to travel 30% to 50% of the time.
Here’s What You’ll Get:
• Exposure to industry experts and to top
business leaders within Fortune 1000 companies.
• Access to research that influences global leaders every day.
• World-class learning and development opportunities.
• Global reach: Forrester has research centers and sales offices in more than 25 cities internationally, spanning six continents.
• Colleagues who are intellectually curious, hard-working, and collaborative.
• A competitive benefits package.
• Access to research that influences global leaders every day.
• World-class learning and development opportunities.
• Global reach: Forrester has research centers and sales offices in more than 25 cities internationally, spanning six continents.
• Colleagues who are intellectually curious, hard-working, and collaborative.
• A competitive benefits package.
Check us out online at forrester.com/careers
Join The Conversation:
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Data Protection
The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.
The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.
By submitting your resume/CV, you consent to
Forrester’s retention of the information provided on a secure file for
personnel administration and management purposes and/or in order to consider
you for future employment opportunities and to the transfer of the information
provided to:
Forrester’s offices in the US and other countries outside the European Economic Area; and
Forrester’s offices in the US and other countries outside the European Economic Area; and
Service providers engaged by Forrester for the
purposes of processing applications for employment who may be located outside
the European Economic Area.
Want to Apply for this Position?
Click on the following Link
http://ch.tbe.taleo.net/CH11/ats/careers/requisition.jsp;jsessionid=FF081EFF1BFDA6D2C8F74DB91AB5704A.NA10_primary_jvm?org=FORRESTER&cws=1&rid=3780
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