Description
Join a global research advisory leader!The Boston Globe has ranked Forrester Research as one of the "Top 100 Places to Work," and, in 2011, for the 14th consecutive year, Forrester was ranked in its "Best of Massachusetts Businesses." Forrester has research centers and sales offices in more than 25 cities internationally, spanning six continents. Forrester works with professionals in 19 key roles within IT, marketing and strategy, and tech industry at major companies providing proprietary research, consumer insight, consulting, events, and peer-to-peer executive programs.
Marketing
and strategy leaders worldwide, from CMOs to Interactive Marketing
Professionals, rely on Forrester for comprehensive, independent analysis
that aligns with their organizations' initiatives, guides their
decisions, and increases their business impact to make them more
successful every day.
Job Title: Data Operations Specialist, Serving Market Insights Professionals
FLSA Status: Exempt
Location: New Delhi
Description
The Data Operations Specialist is a critical member of Forrester’s market insights (MI) team. MI team members coordinate, execute, and analyze 30+ mail, phone, in-person, and online consumer surveys in support of Forrester’s Consumer Technographics® product and its written and qualitative research. The Data Operations Specialist is part of Forrester’s data operations team, reporting to the director, data operations, and insights. The Data Operations Specialist takes responsibility for programming Forrester’s consumer surveys using the Qualtics platform, as well as managing and maintaining survey data files, ensuring they are uploaded and functioning in several online platforms. This person will also be responsible for assisting with cleaning data files using SPSS. The Data Operations Specialist pays close attention to detail and can manage projects under time-critical business deadlines. The ideal candidate has previous experience of programming surveys, has worked with statistical software such as SPSS before, and has one to two years of experience with data collection and delivery techniques in either a business or academic environment.
Responsibilities:
• Develop web-based surveys using online programming software and code-based syntax.
• Clean data files using SPSS.
• Prepare survey data files for upload in several online platforms.
• Manage and maintain an online platform repository for all of Forrester’s consumer data files.
• Oversee
and enforce data formatting conventions to ensure consistency and the
most efficient use of our data, regardless of platform.
• Support
the creation of data client deliverables such as Excel banner tables,
Technographics survey highlights, and written research documents.
Requirements:
• The candidate should have one to two years of work experience — preferably in the market research, consulting, or technology field — with experience in survey programming, survey design, data analysis, project management, and survey programming and analytical packages like Qualtrics or Confirmit and SPSS.
• Sharp attention to detail and high personal standards for quality and thoroughness.
• Superior project management and communication skills.
• The ability to work with a team under tight deadlines and handle multiple tasks.
• The ability to work independently without needing day-to-day supervision and as part of a global research team.
• A bachelor’s degree; a master’s degree in social sciences is a plus.
Forrester Research is an equal opportunity/affirmative action employer; M/F/D/V are especially encouraged to apply.
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